Growco Merchandise Return Policy

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and want our customers to be satisfied with them. We'll always do our best to take care of our customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We require that items returned for a refund must be returned in "as-new" condition (new and unused, with no signs of wear), packed in their original packaging materials so that they can be returned to our inventory.  Items returned for a refund may be charged a restocking fee at our discretion, and if we paid for shipping to get the package to you (free shipping), the original shipping charge will be deducted from the credit.  
Warranty and defective item returns always fall under the original manufacturers guarantee guidelines (check our website, the manufacturers website, or your packaging / instructions), and the processes for dealing with them will vary from item to item. We stand behind the manufacturers warranties. We will pay return shipping fees for defective items within 30 days of the original purchase date. In all cases, customer satisfaction is our priority!
Please contact Scott in our returns department:  scottv@4hydroponics.com

Frequently Asked Questions

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest.  If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request.  If no record of sale is available and we choose to provide a refund, the return can be provided at current price for that item in the form of a credit toward other merchandise from our selection.

Do you take everything back? 
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit?  What if the item has been used, is no longer in "as-new" condition, or the original packaging is not available? 
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well.  From time to time we may not accept a return.  Many times the manufacturer of the item in question will determine a fair time limit for returns.  A restocking fee of up to 20% may be applied at our discretion.

What do you mean when you say that the free shipping charge will be deducted from my 'return for refund' credit?
When we send an item or package with "free shipping", we are still paying UPS, FedEx, or USPS the shipping charge to get that item to you.  If you are returning an item for a refund, we will deduct the original shipping charge that we paid from your credit.  It's only fair.

How does the warranty work for defective items?
We usually follow manufacturer guidelines for returns of defective items.  Sometimes they will allow us to send you a new replacement immediately, no questions asked.  Other times we are required to send the defective item back to the manufacturer to inspect and then determine how to proceed.  It's not always our call- it's up to the manufacturer, so we ask that you be patient with this process and respect that we and the manufacturer both ultimately want you to be satisfied with your purchase.  A few of the items we sell must be returned directly to the manufacturer.  Our returns department will help you determine how to best proceed with your return.  Please contact us BEFORE you package an item for return for the best advice on how to proceed.

Can you send me a new replacement for my defective item?
It's not always up to us.  We usually follow manufacturer guidelines for returns of defective items.  Sometimes they will allow us to send you a new replacement immediately, no questions asked.  Other times we are required to send the defective item back to the manufacturer to inspect and then determine how to proceed.  It's not always our call- it's up to the manufacturer, so we ask that you be patient with this process and respect that we and the manufacturer both ultimately want you to be satisfied with your purchase.